Terms and conditions
1. Introduction
Welcome to Elementar. These Terms and Conditions govern your access to and use of our website and online store. By using our website and making a purchase, you agree to these conditions. If you do not agree, you must immediately stop using the platform.
2. Company Identification
Nome Comercial: Elementar Cycles
Empresa: Elementar Cycles, Lda.
Morada: Parque Empresarial Levipor, E.N 1, 3780-294 - Malaposta, Anadia, Portugal
Email: info@elementacycles.com
Telefone: +351 234 604 499
NIF: 514082542
3. Use of the Online Store
The online store is intended exclusively for end consumers who are at least 18 years of age. The use of the website for illegal or fraudulent purposes is prohibited.
4. Products and Availability
- All products presented are subject to stock availability.
- We reserve the right to modify or discontinue any product without prior notice.
- Product images are illustrative and may differ from the final product.
5. Prices and Payments
- All prices are shown in Euros (€) and include VAT at the legal rate in force.
- We reserve the right to correct pricing errors and make updates without prior notice.
- Accepted payment methods include Credit/Debit Card, MB WAY, Multibanco Reference, PayPal, Bank Transfer and flexible payment methods such as Cofidis, Klarna.
6. Order Processing
- After placing an order, you will receive a confirmation email.
- Order processing begins after payment confirmation.
- If there is no stock available, we will contact you to choose an alternative or request a refund.
7. Shipping and Deliveries
- We deliver to Portugal and other specific countries. Delivery times vary depending on location and shipping method chosen.
- Shipping costs will be displayed at the time of purchase.
- We are not responsible for delays caused by external factors such as strikes or customs problems.
8. Returns and Refunds
- You have up to 14 days after delivery to request a return.
- Products must be in perfect condition, with no signs of use, in their original packaging and with all accessories.
- Return costs are the responsibility of the customer, unless there is an error on our part.
- The refund will be processed after the product has been received and inspected at our facilities.
9. Product Warranty
- All products sold are guaranteed in accordance with applicable legislation.
- The warranty covers manufacturing defects, but does not cover damage due to misuse or normal wear and tear.
10. User Account
- The customer can create an account to track orders and save payment information.
- The user is responsible for the security of his/her account and password.
- We may suspend or terminate accounts in the event of fraudulent activity or misuse of the platform.
11. Intellectual Property
All website content (texts, images, logos, design) is the property of Elementar and cannot be used without authorization.
12. Data Protection
The collection and processing of personal data is regulated in our Privacy Policy.
13. Conflict Resolution
In case of dispute, you can contact the competent Consumer Conflict Arbitration Center.
You can consult the EU Dispute Resolution Platform at: https://ec.europa.eu/consumers/odr
14. Changes to Terms and Conditions
Elementar may modify these terms at any time. Changes will become effective upon posting on the website.
15. Contacts
For clarification or questions, please contact us:
Email: elementarcycles.com
Telephone: +351 234 604 499
By using our online store, you confirm that you have read, understand and accept these Terms and Conditions.