Privacy Policy
Your privacy is a priority for us. We are committed to protecting it and ensuring the security of your data. Below, we explain how we collect,we use and protect your information when using this website.
1. What is personal data?
Personal data refers to any information, regardless of format or support, that allows the identification, directly or indirectly, of a person.singular. This includes, for example, name, email address, identification number, location data or other unique identifiers.
We undertake to collect only the data necessary for the specific purposes for which they are intended, ensuring that they are treated appropriately,relevant and limited to what is necessary.
2. What kind of personal information do we collect?
Within the scope of our online store, we collect personal information when you make a purchase, create an account, subscribe to our newsletter, participate inpromotional campaigns or contact us for support. This data may include name, email, address, telephone number, contact information,payment and billing details.
Additionally, when you browse our website, we automatically collect some technical information, known as "clickstream data", such as your IP address,type of device, browser used and pages visited. This data helps us improve your experience, personalize recommendations and optimize thestore operation.
Providing this information is optional, but necessary for making purchases and using certain services. Without it, somewebsite features may not be accessible.
3. What personal data do we process and how do we collect it?
To process purchases, provide support, and ensure a safe experience in our online store, we may collect the following personal data:
- Identification data (such as name and tax identification number);
- Contact details (such as mobile phone, address and email);
- Banking and payment details (such as IBAN, credit/debit card details or billing information);
- Transaction data (such as purchase history and payment methods used);
- Location data (such as IP address and device information).
As a general rule, we do not collect sensitive data, such as health information, political beliefs or data related to misdemeanors and criminal offenses.
4. How do we use the information we collect?
We use your personal information to:
- Process purchases, payments and deliveries of products purchased in our online store;
- Send updates on orders, invoices and customer support information;
- Communicate news, promotions, new product launches and personalized offers (if you have given your consent);
- Improve your shopping experience by suggesting relevant products based on your preferences;
- Develop and optimize our services, ensuring a more efficient website adapted to your needs;
- Allow access to exclusive content, such as document downloads or participation in loyalty programs;
- Strengthen platform security, preventing fraud and ensuring secure transactions.
Your data is used transparently and only for the purposes indicated, always respecting your privacy.
5. How do we protect your personal information?
We implement several security measures to guarantee the protection of your personal data:
- Your information is stored on secure networks, accessible only by a restricted number of authorized professionals, who are subject toconfidentiality obligations;
- We use encryption technologies and security protocols to protect financial transactions and sensitive data;
- We adopt firewalls and monitoring systems to prevent unauthorized access and fraud attempts;
- We maintain strict access control and data protection policies to minimize risks.
Despite our efforts to ensure the security of your information, it is important to remember that no data transmission over the Internet is completelysecure. Therefore, we recommend that you also adopt security measures, such as using strong passwords and not sharing sensitive data on social networks.public.
6. Who has access to your personal information and to what extent?
We do not sell, trade, or otherwise transfer your personal information to third parties for a commercial purpose. However, in order to operate our store,online and the provision of contracted services, your data may be shared with:
- Companies in our group, exclusively for the purposes mentioned in this policy;
- Service providers and partners, such as payment, logistics, technical support and digital marketing companies, always under agreements that guarantee thesecurity and confidentiality of your data;
- Legal authorities, if required by law or to comply with legal obligations.
All our partners and suppliers are obliged to protect your data and use it only on our behalf and for strictly necessary purposes.
If you do not want your information to be shared with certain third parties, you can exercise this right at any time by contacting us atfrom our support page or by email.
7. What is the data retention period?
Our company processes and stores your personal data only for the time necessary to fulfill the purposes for which they were collected, incompliance with applicable legal and regulatory deadlines.
- As long as there is a contractual relationship: If you have an account or are making purchases with us, we will keep your data for as long as the relationship continues.contractual remains active.
- To comply with legal and tax obligations: In accordance with legislation, personal data related to billing and financial transactions may bekept for a period of up to 10 years for tax and accounting purposes.
- Legal or regulatory proceedings: In cases of pending legal proceedings or compliance with other legal obligations, data may bekept for a longer period, as required.
After the end of the retention period, the data will be securely deleted or anonymized, except for exceptions provided for by law.
8. Who manages personal information?
Personal information collected through our websites is managed and controlled by Elementar. Our server infrastructure islocated in mainland Portugal, where your information is securely stored.
We guarantee the protection of your personal information, which is treated in accordance with current data protection legislation and as described in thisPrivacy Policy. We take all reasonable steps to ensure the security, confidentiality and integrity of your data.
9. Links
To improve your experience and offer additional services, we may include links to third-party websites on our website. However, Elementar is notis responsible for the privacy practices of these sites.
We encourage you to read the privacy statements of every website you visit, as their practices may differ from ours. Elementar is notresponsible for the content, practices or activities of third party websites, nor for any damage that may arise from the use of such sites.
10. Cookies
The Elementar website uses cookies, a technology widely used to improve your online experience. A cookie is a small text file thatour website sends to your browser. They help personalize your user experience by allowing the website to "remember" your preferences and choices.while browsing.
We may use cookies to:
- Customize pages according to your preferences;
- Store information related to products or services you have registered or purchased;
- Track visits to our website to improve content, navigation and platform performance.
If you prefer, you can set your browser to reject cookies. However, this rejection may affect the functioning of some features of our website.website, limiting access to certain services or features.
11. Options and Cancellation
We offer several ways to review, change, or delete your personal information at any time. Additionally, whenever you provide us with personal data,We will give you the opportunity to opt out of receiving additional communications, such as newsletters or promotions.
You can:
1. Review or update your account information directly in the registration area or in your user profile;
2. Delete your account or edit your personal data as necessary, within the options available in your account area.
To protect your privacy and security, we will take appropriate steps to verify your identity before granting access or performing anychanges to your data. If you encounter difficulties or need assistance in changing or deleting your information, you can contact us.
12. Changes to the Privacy Policy
Elementar reserves the right to modify or update this Privacy Policy, whether due to legislative changes or to reflect newdevelopments on the Internet or in company practices.
We recommend that you check this page regularly, as changes may affect how we process your personal data. If any changes occur,significant changes, we will inform our customers through the appropriate channels.
13. Contact us
If you have any questions about this Privacy Policy or the privacy aspects of our products and services, please contact us.with us through the following means:
Elementar Cycles
Parque Empresarial Levipor, E.N 1
3780-294 - Malaposta, Anadia
Portugal
Email: info@elementarcycles.com
Telefone: +351 234 604 499