RETURN AND REFUND POLICY
At Elementar Cycles, we want you to be completely satisfied with your purchase. If you are not, we guarantee your right to return and refund, quickly and easily.
1. Deadline for Returns
You have up to 14 days after receiving your order to request a return. To do so, the product must be in perfect condition, with no signs of use, and in the original packaging (if applicable).
2. Request a Return
To start the return process, simply:
- Send us an email to elementarcycles.com with your order number, reason for return and photos/videos (if applicable).
- Our support will guide you through all the steps to complete your return, including shipping instructions.
3. Return Costs
Return costs are the responsibility of the customer, unless the product is defective or the return is due to an error on our part.
4. Return Conditions
For the return to be accepted, the product must:
- Be in saleable condition (no signs of use);
- Be in the original packaging (when applicable);
- Not having been customized or altered.
5. Refunds
Once we have received the returned product at our facilities and checked its condition, we will process the refund within 14 days. The refund will be made using the same payment method used to make the purchase (e.g. credit card, PayPal, etc.).
6. Exceptions
We do not accept returns of products:
- With signs of use or damaged due to improper use;
- Customized or made to order.
7. Product Problems
If your order is defective or has arrived damaged, please contact us immediately. We can arrange an exchange or refund at no additional cost.